Refund policy

This Return & Refund Policy is governed by Serica Floors’ the website Terms & Conditions

90-DAY RETURN PERIOD

If you are not satisfied with your purchase at Serica Floors, simply contact Serica Floors to schedule a return within 90 days of purchase with a valid sales receipt, and we will refund your purchase. We reserve the right to limit or deny returns or exchanges.

Please also see below regarding original packaging required for return.

For returns after 90 days or without a receipt, we may providea refund at our discretion and at the last lowest price for the item. A valid photo ID is required.

Information from the ID will be recorded at the time of the return.

IF APPROVED, FOR ALL APPROVED RETURNS

All returned merchandise includes the packages (see below for requirements) must be undamaged and in resalable condition.
Returns within 90 days of purchase will be processed by the same method of payment from your original purchase.
Returns over 90 days from purchase or without an original sales receipt will be processed to merchandise credit.
Returns over $500.00 where the original payment was cash or check will be processed as a mail refund check.

ORIGINAL PACKAGING REQUIREMENTS FOR RETURN APPROVAL

Returns must be unopened and in its original purchased packaging and quantity, for example if LVP is purchased by the box it must be returned by the box except as noted below:

Individual pieces may be returned if purchased as a sample as indicated on the sales receipt.

IMPORTANT - PLEASE READ CAREFULLY

Once a product has been installed, it cannot be returned. Serica Floors is not responsible for product defects or damage, property damage or lost labor costs due to faulty installation. Claims for damage or shortages must be made upon receipt of product. Thoroughly inspect all products before installation as use will constitute acceptance. Installed flooring is considered the property of the owner/installer and cannot be exchanged or returned for any reason.

RETURN FOR SPECIAL ORDERS

Special orders cancelled prior to shipping can be cancelled without penalty and refunded in full, including the cost of shipping. The customer is solely responsible for all outgoing and return shipping costs once the order has shipped. Customers may cancel special orders by calling and texting Serica Floors. Special order product that is not custom made can be returned to Serica Floors.